Plain language
Important expectations written to be understood.
AMIEL POLICY CENTER
Clear expectations.
Built for trust.
One place to understand how Amiel handles information, orders, marketplace participation, and accessibility during our Illinois launch.
Purposeful data
Information used to support orders and service.
Accessible support
A clear path to questions, concerns, and help.
OVERVIEW
What these policies cover
This center sets expectations for customers, independent restaurants, and delivery partners using Amiel. Public ordering and payments are not open during pre-launch.
6policy areas
1pilot market
0public orders enabled
01
PRIVACY NOTICE
Your information, handled with purpose.
Amiel collects information submitted during restaurant applications, sign-in, menu browsing, and support so the pre-launch service can work reliably.
Information we may receive
- Names and contact information
- Delivery and business addresses
- Bag and support details
- Driver location while sharing is active
How it supports the service
- Preparing the service
- Providing customer support
- Preventing misuse
- Improving service reliability
Payment note
Card, wallet, and pay-on-delivery transactions are unavailable during pre-launch. No customer payment should be submitted through Amiel until commercial ordering is approved.
02
CUSTOMER TERMS
Pre-launch exploration should be clear.
Restaurant availability, menu items, prices, and service areas shown during pre-launch may be demonstration data.
Available now
- Browse Chicago restaurant menus
- Add and update items in a local bag
- Explore the installable web app
Not available yet
- Public order creation
- Card or pay-on-delivery transactions
- Commercial delivery fulfillment
03
RESTAURANT PARTNERS
Local partnership starts with approval.
Restaurants participate only after Amiel approval and completion of the applicable operating agreement.
Portal access
Access to restaurant tools does not automatically activate a business for public ordering.
Restaurant-managed delivery
Partners choosing their own delivery method remain responsible for the delivery workflow defined in their agreement.
04
DELIVERY PARTNERS
Participation does not guarantee assignments.
Driver participation requires approval and an additional operating agreement. Portal access alone does not establish employment, rates, or guaranteed delivery opportunities.
Approval requiredTerms provided separatelyLocation sharing controlled in-app
05
ACCESSIBILITY
Built to work for more people.
Amiel aims to make its website usable with keyboards, screen readers, touch devices, and reduced-motion settings.
Keyboard navigationScreen-reader supportTouch-friendly controlsReduced-motion settings
If something gets in your way, please report it through the help center while dedicated accessibility support channels are being finalized.
QUESTIONS OR CONCERNS?
We’re here to help.
Tell us what happened, which part of Amiel you were using, and how we can follow up.
These summaries are provided for pre-launch transparency and are not a substitute for the final agreements and notices that will govern commercial use.